Angela “Angie” Message
Office Manager — Licensing Applications and Operations
Angela “Angie” Message is an experienced licensing professional who oversees office management, licensing applications and operational support at Complete Licensing.
With extensive experience across the licensed hospitality, leisure and entertainment sectors, Angie manages applications from initial preparation through to submission and ongoing liaison with clients, licensing authorities and other relevant parties. Her expertise covers premises and personal licences, temporary event notices, licence variations, gaming permits, outdoor events, festivals and a wide range of specialist licensing matters.
Alongside her role at Complete Licensing, Angie is a Licensing Coordinator within Keystone Law’s Licensing team. Throughout her career, she has managed licensing work for prominent operators and organisations, including J D Wetherspoon, Mitchells & Butlers, Spearmint Rhino and a number of major UK music and dance festivals.
Before joining Keystone Law in 2016, Angie managed the licensing department at a London commercial law firm. Earlier in her career, she managed the North and South Westminster Licensing Department at Horseferry Road Magistrates’ Court, where her responsibilities included arranging application hearings, magistrates’ visits to licensed premises and casinos, and supporting the administration of licensing proceedings.
Angie combines detailed technical knowledge with a practical, organised and approachable manner. She plays a central role in keeping applications progressing efficiently, ensuring that clients receive responsive support and that every matter is handled with care, accuracy and close attention to deadlines.
The rest of the team

Principal Crime Prevention and Licensing Consultant
Richard Bunch
Former Licensing Sergeant for the City of Westminster, responsible for more than 6,000 licensed premises, and a full member of the Association of British Investigators.

Senior Crime and Intelligence Analyst
David Oates
More than 20 years in data analytics and performance management across policing, adult social care and local government.

Licensing Strategy and Regulatory Crisis Specialist
James Hoffelner
Advises operators, solicitors and barristers on contested licensing proceedings and regulatory crisis management.

Director of Training and Educational Lead
Ray Bailey
Complete Licensing’s Director of Training, after more than 30 years in the Metropolitan Police and a Home Office secondment on the Alcohol Strategy.

Writer and Editor
Tony Jefferies
Former national newspaper journalist who has written the Complete Licensing blog since the company's early days.

Chief Environmental Health and Safety Consultant
David Nevitt
Forty-one years in environmental health, most of it at Westminster City Council as the Responsible Authority under the Licensing Act 2003.

Director of Strategic Crime Prevention and Night-Time Economy Security
Tony Nash
Thirty-one years in the Metropolitan Police, retiring as Borough Commander for Newham, with a background in homicide and serious crime.

Director of Strategic Licensing and Night-Time Economy
Edward Sherry OBE
Former Metropolitan Police Chief Inspector, with 20 years in Westminster and an MSc in risk, crisis and resilience management.

Senior Licensing and Compliance Advisor
Jim Sollars
Former manager of the Westminster Police Licensing Team, after 35 years in the Metropolitan Police.

Director of Strategic Licensing and Public Safety
Adrian Studd
Led Metropolitan Police licensing for the London 2012 Olympic Games, after a decade on the MPS Clubs and Vice Unit.

Senior Licensing & Compliance Consultant
Sandy Tracey
Thirty years in policing, including nine as a Police Licensing Officer in Westminster and five in Northamptonshire.
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