Nico Hafenscher
Social Media Marketing and Visual Content Specialist
Nico Hafenscher specialises in social media marketing, graphic design and visual content creation, helping Complete Licensing communicate complex licensing topics in a clear, engaging and accessible way.
His work focuses on creating graphics and social media content that strengthen the organisation’s digital presence and present its expertise with a consistent and professional visual identity. He is also responsible for the visual development of Complete Licensing’s blog content, transforming written material into compelling designs that support understanding and engagement across digital channels.
Nico combines creative design with a practical understanding of social media, ensuring that content is not only visually effective but also suited to the audience and platform for which it is intended.
Alongside his work with Complete Licensing, Nico is studying at FHWien der WKW in Vienna, Austria, where he continues to develop his knowledge of marketing, communication and digital media.
His professional interests include social media strategy, visual storytelling, branding, graphic design and digital communication.
Nico believes that strong visual communication can make specialist subjects easier to understand, helping organisations build trust, reach wider audiences and communicate their expertise more effectively.
The rest of the team
Principal Crime Prevention and Licensing Consultant
Richard Bunch
Former Licensing Sergeant for the City of Westminster, responsible for more than 6,000 licensed premises, and a full member of the Association of British Investigators.
Senior Crime and Intelligence Analyst
David Oates
More than 20 years in data analytics and performance management across policing, adult social care and local government.
Licensing Strategy and Regulatory Crisis Specialist
James Hoffelner
Advises operators, solicitors and barristers on contested licensing proceedings and regulatory crisis management.
Director of Training and Educational Lead
Ray Bailey
Complete Licensing’s Director of Training, after more than 30 years in the Metropolitan Police and a Home Office secondment on the Alcohol Strategy.
Writer and Editor
Tony Jefferies
Former national newspaper journalist who has written the Complete Licensing blog since the company's early days.
Office Manager — Licensing Applications and Operations
Angela “Angie” Message
Manages licensing applications from preparation to submission, with experience across pubs, festivals and major hospitality groups.
Chief Environmental Health and Safety Consultant
David Nevitt
Forty-one years in environmental health, most of it at Westminster City Council as the Responsible Authority under the Licensing Act 2003.
Director of Strategic Crime Prevention and Night-Time Economy Security
Tony Nash
Thirty-one years in the Metropolitan Police, retiring as Borough Commander for Newham, with a background in homicide and serious crime.
Director of Strategic Licensing and Night-Time Economy
Edward Sherry OBE
Former Metropolitan Police Chief Inspector, with 20 years in Westminster and an MSc in risk, crisis and resilience management.
Senior Licensing and Compliance Advisor
Jim Sollars
Former manager of the Westminster Police Licensing Team, after 35 years in the Metropolitan Police.
Director of Strategic Licensing and Public Safety
Adrian Studd
Led Metropolitan Police licensing for the London 2012 Olympic Games, after a decade on the MPS Clubs and Vice Unit.
Senior Licensing & Compliance Consultant
Sandy Tracey
Thirty years in policing, including nine as a Police Licensing Officer in Westminster and five in Northamptonshire.
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